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General questions

  • What is Toggl?

    Toggl is a timesheet killer. It provides an easy way to track time spent on projects. Toggl works well for both teams and freelancers. It is Internet based, so you can start using it in less than a minute. Toggl has desktop widgets, an iPhone application and an iGoogle gadget for even faster access.

  • Who can use Toggl?

    Teams and freelancers. Anybody who needs to have a quick and seamless overview of time spent on projects. Consultants, bookkeepers, programmers, designers, lawyers, you name it.

  • Is Toggl reliable, secure and confidential? Is our data safe? Where is the data hosted?

    We are taking reliablilty and security very seriously. Our servers are hosted by the professionals at Colo4Dallas. According to SiteUptime, our total uptime for 2007 and 2008 is 99.867%

  • Is our data backed up in case of an emergency?

    Data is backed up every 3 hours. It is then encrypted and stored in separate physical locations. Our hardware is redundant, so even if a hard disk fails nothing will be lost and the system will not go down.

  • How much does it cost to use Toggl?

    You can use all the basic timetracking and reporting features for free. There are no limits on the amount of projects. You can have a maximum of five team members with the free plan.

    We also offer Pro plans with additional features that make Toggl more practical for the business user: hourly rates, professional-looking reports with your logo, time rounding, etc.

    You can see the pricing for the Pro plans here.

  • Is there a trial period?

    Yes, we provide a 30-day trial period for our Pro plans. You won't be charged anything if you decide to cancel the plan before the trial ends.

  • Are there signup fees? Termination fees? Any hidden fees we should know about?

    The pricing is simple and straightforward. There are no signup or termination fees. You will be charged a flat rate without any hidden fees.

    There is no long-term contract. You pay as you go and you can cancel your account any time. Please note that we don't provide refunds if you decide to cancel your Pro plan before one month has passed. You pay for the entire month.

  • Can we export our data from Toggl? For example if we don't want to use Toggl anymore? You can export all your project and time tracking data in CSV format.
  • How can I get help if there is a problem?

    Toggl has a clear and simple system for giving feedback, either for reporting problems or giving ideas for future developments. Just click the "Feedback" link in the heading when you are logged in. Alternatively, you can send an email straight to our support address: support@toggl.com.

    There is also the user forum.

  • Is this a long-term commitment?

    No. You can cancel anytime. There are no termination fees whatsoever.

  • What browsers are supported?

    Toggl runs fine on all major browsers. Firefox, Safari, Chrome, Internet Explorer, Opera.

  • Do you have an API?

    Yes, we do. API