Frequently asked questions

General questions

What is Toggl?
Toggl is a timesheet killer. It provides an easy way to track time spent on projects. Toggl works well for both teams and freelancers. It is Internet based, so you can start using it in less than a minute. Toggl has desktop widgets, an iPhone application and an iGoogle gadget for even faster access.
Who can use Toggl?
Teams and freelancers. Anybody who needs to have a quick and seamless overview of time spent on projects. Consultants, bookkeepers, programmers, designers, lawyers, you name it.
Is Toggl reliable, secure and confidential? Is our data safe? Where is the data hosted?
We are taking reliablilty and security very seriously. Our servers are hosted by the professionals at Colo4Dallas. According to Pingdom, our total uptime for 2009 and 2010 is 99.98%
Is our data backed up in case of an emergency?
Data is backed up every 3 hours. It is then encrypted and stored in separate physical locations. Our hardware is redundant, so even if a hard disk fails nothing will be lost and the system will not go down.
How much does it cost to use Toggl?
You can use all the basic timetracking and reporting features for free. There are no limits on the amount of projects. You can have a maximum of five team members with the free plan.

We also offer Pro plans with additional features that make Toggl more practical for the business user: hourly rates, professional-looking reports with your logo, time rounding, etc.

You can see the pricing for the Pro plans here.
Is there a trial period?
Yes, we provide a 30-day trial period for our Pro plans. You won't be charged anything if you decide to cancel the plan before the trial ends.
Are there signup fees? Termination fees? Any hidden fees we should know about?
The pricing is simple and straightforward. There are no signup or termination fees. You will be charged a flat rate without any hidden fees.

There is no long-term contract. You pay as you go and you can cancel your account any time. Please note that we don't provide refunds if you decide to cancel your Pro plan before one month has passed. You pay for the entire month.
Can we export our data from Toggl? For example if we don't want to use Toggl anymore? You can export all your project and time tracking data in CSV format.
How can I get help if there is a problem?
Toggl has a clear and simple system for giving feedback, either for reporting problems or giving ideas for future developments. Just click the "Feedback" link in the heading when you are logged in. Alternatively, you can send an email straight to our support address: support@toggl.com.

There is also the user forum.
Is this a long-term commitment?
No. You can cancel anytime. There are no termination fees whatsoever.
What browsers are supported?
Toggl runs fine on all major browsers. Firefox, Safari, Chrome, Internet Explorer, Opera.
Do you have an API?
Yes, we do. API

Timer Classic

Timer Classic Timer Classic is one of our components for tracking time.
Tracking tasks In the timer, your active projects are displayed in bold. Under each project there are its tasks. Today's tasks are black and past tasks are gray. Currently running task has a lightblue background. By clicking different objects in the timer, different actions will be fired:
- plus-sign on the right side of a project name - a new task will be created under this project and with today's date;
- today's task - timer will continue tracking that specific task;
- past task - a new task with the same name and under the same project will be created.
If a task is being tracked, it will be shown in the timer header. There is a button to start/stop it, to toggle its billing options, change the duration, description, date, time, project and tags.
Deleting tasks You can delete a task when you hover over a today's task and click the trash bin icon.
Recurring tasks When clicking on the past task (displayed gray): ...it will make a new task under the same project and with the same name. You can set the amount of days past tasks appear in the timer. Click "My settings" and select a suitable option.
Search bar To find a project/task quickly from the timer list, just write some part of project's/task's name into the search bar and the timer will show you only those projects/tasks which match the search criteria.
Adding past tasks You can add a past task from the timer by just changing its date. There is also a "Tasks" page, where you can add tasks, which you didn't track with the timer, more easily and quickly.
Embedding the Timer It's quite easy to add Toggl Timer to your intranet or some other web page. Just add the following code to the page:
<iframe src="http://www.toggl.com/classic" style="width:275px;height:500px;border:none;"></iframe>

Timer Nano

Timer Nano Timer Nano is a component that enables you to track tasks.
Differences compared to the Timer Classic Nano is very lightweight and smaller in dimensions. It also presents tasks in a chronological view rather than by project view.
Tracking tasks To track tasks, just click on the plus-icon on the top-right of the screen and a new task will be created. The picture below is the task view of Nano. It shows the current task. You can see the task view when you click on a task in the list view.
Editing tasks Task editing is done in the task view. You can stop/start the timer, change the duration, description, project, date, etc.
Deleting tasks You can delete tasks from the list view. Just hover your mouse over the task you want to delete and a delete link will appear. Click on that.
Recurring tasks There are two ways to handle recurring tasks: using the autocomplete functionality in the description field or the "Continue today" feature. Lets check out the autocomplete feature first. When you create a new task and start typing a description for it, Nano will suggest you some possible values. These values are past task descriptions. So, that way you can quickly select a description and a project that you have used earlier. Another way to repeat a task you have tracked recently is to use the "Continue today" feature. When you open a task that was tracked before today, then you'll notice the "Continue today" link laid over the start/stop button. When you click that link, a new task with the same description and project is going to be created.
Embedding the Timer Nano It's quite easy to add Timer Nano to your intranet or some other web page. Just add the following code to the page:
<iframe src="http://www.toggl.com/nano" style="width:175px;height:320px;border:none;"></iframe>

Autopilot

What is Autopilot? Autopilot is a helpful little fellow, whose mission is to help you track your time. It is an extension to Toggl Desktop, so in order to use it, you have to download Toggl Desktop. The Autopilot works currently under Windows and Mac. Linux support will follow soon. Please help us improve it by filling out a very short survey.
How does it work? It will study your behavior by memorizing the projects you are tracking and the applications that are in focus while tracking. After a short study period, it can give you suggestions on what project to track, based on the application currently in focus. The Autopilot is most useful when you have a tendency to forget switching off the timer when finishing a task. It will also help you catch all the seconds when your work time is very fragmented across different projects.
An example If you are tracking a task in project A and open a window that you used when tracking a different project, let’s say B, then Toggl Desktop will suggest you to track project B. You can ignore the popup or agree with the suggestion and Toggl Desktop will automatically start tracking on project B.

A second one. You are currently not tracking time and are chatting with your friend James over Skype. Later you start working on a project and start the timer. Then, in the middle of everything, James starts chatting with you again. The Autopilot will catch that and suggest you to stop the timer since it has learned that chatting with James does not need timing. When you click on the suggestion then Toggl Desktop will stop timing the current task.
Helping it learn You can help Autopilot in its guesswork by approving or disapproving its suggestions. It can be done by simply clicking "Correct" or "Wrong" in the timer when a suggestion event occurs.
How to enable/disable it You can turn the Autopilot on and off by checking or unchecking the "Enable Autopilot" checkbox in Toggl Desktop's settings window.
Privacy The Autopilot will collect information about the titles of the applications you use but it does NOT send the information anywhere. All the data collected will stay only in your computer under your user account.
Troubleshooting It can happen that you accidentally track time under project A when you are actually working on project B. If that happens then the Autopilot will learn wrong information about your projects. That could result in the Autopilot later suggesting you to track a completely wrong project. However, there is no need to worry. The best thing to do is to ignore the false alarms and make sure that you are tracking the right projects. The Autopilot will constantly learn new information about your projects and forget old (or wrong) information. So, after a short while, the Autopilot will stop suggesting to track the wrong project and replace the suggestions with correct ones.

Planned tasks

What are planned tasks? Planned tasks allow you to categorize a project's tasks and review the progress of each category. For example, if your project consists of project management, development and testing then those three are your planned tasks. You can set an estimate for each of them and then track tasks under those planned tasks. That way, when you check your project page, you'll see the progress of each one of them and have an overview how your project is doing. NB! Planned tasks are available for Pro subscribers only.
Adding planned tasks You can add planned tasks for your project in the project edit view. There is a "Planned tasks" section. It enables you to add/change/delete planned tasks. You can assign a task to a specific user or let it be tracked by any user. The estimated hours field is optional.

You can set the project estimate manually or let it be calculated based on planned task estimates.
Tracking planned tasks with timer Classic All the planned tasks will appear in the timer for you to track. They are displayed in gray and include the text "Planned task" in parentheses. Clicking on the planned task will start a new task that belongs under that planned task. The current task view (on the picture below) also shows that this specific task belongs to a certain planned task. Currently you can not change the planned task setting after you have created a task. If you want to change under which planned task it belongs, you have to create a new task and delete the existing one. The other option is to use the task edit view on the Toggl webpage.
Tracking planned tasks with timer Nano When you have planned tasks under a project, Nano will show you these when you start typing a task description. On the picture below, you'll see the text "(Planned)" behind a task. That tells you that this is a planned task. Select that task to track under that specific planned task. When a task belongs to a planned task, you'll see a respective planned task name above the description field.
Statistics One big benefit of using planned tasks is the possibility to have an overview how each planned task is doing. You'll see a similar picture on your project page.

Toggl Pro plan

What is the difference between a free and a Pro plan? Pro plan has all the functionality of a free plan. In addition, it has some extra features which are described below. You can see the pricing of the Pro plans here.
30-day trial On the first upgrade of your workspace you'll get a 30-day trial period. During the trial period, you have full access to all of the Pro features. You can cancel the trial any time and you won't be charged anything.
Billable rates There are two types of billable rates: fixed fee per project and hourly rates. Hourly billable rates allow you to assign billable rates to your workspace, clients, projects or project team members. These hourly rates are bound to task durations and therefore allow you to see how much you earned with that particular task. That way you don’t have to take out your calculator and crunch numbers - Toggl will do it for you! Fixed fee is set for the whole project and task cost is calculated based on all the project's tasks durations versus current tasks duration. On this next image you can see your workspace settings. There are two fields that define the billable rates for the whole workspace. On this next picture you’ll see your client’s settings. You can keep the workspace default rates or define client-specific rates by clicking on "Set custom rate". The next level is project level. It is possible to enter project-specific billable rate, if it differs from workspace or client rate: You can also set different rates for team members: The usefulness of hourly billable rates is apparent when you run reports. Next, a sample PDF report (click for a larger image; you can also see your custom logo, which I’ll tell you about below): Download the sample PDF report here: tasks report
Planned tasks You can categorize your tasks under a project and keep track on the progress of each category. Learn more about planned tasks.
Basecamp integration Toggl can import projects, clients and export tasks to Basecamp. Learn more about Basecamp integration.
Fancier reports Reports of Pro workspaces are a bit nicer, with colors and a custom logo. You can see and download the sample report above.
Your custom logo Thanks to the Pro subscription you will be able to personalize your workspace by uploading your own custom logo. It will be show on the right side of the page, under the timer. Like this:
Time rounding in reports Pro subscription gives you the possibility to round task times in your reports. You can round up, down or to the nearest. For example (when rounding up): if your task duration is 38 minutes and you select the 15-minute rounding option, you’ll get a 45 minute task. When adding up the durations of several tasks, as in the weekly report, the duration of each task is rounded separately. Possible rounding ranges are: 1, 5, 6, 10, 12, 15, 30, 60 minutes and 4 hours. You can enable and disable this feature on the report page. A screenshot:
Public reports for sharing with your client Share the progress of projects with your client. No extra user account for your client needed.
First, you need to enable the report for your client. Go to the "Clients" page and open a client. There you'll see a checkbox, that you need to check: Then, after saving the changes and going back to the clients list, you'll notice a "Report" link on the right side of the client's name. You can copy-paste the link and send it to your client. The report address is protected by a token, so the client does not need a password to see the report. Here is an example of a report:
Project template Project template feature allows you to easily create a new project based on a template project. That means that every new project will be created with template project's settings: billing, estimates, planned tasks and team.

You can set a project as a template by clicking on the button at the top-right of the project edit page. If a project is already a template, you'll see confirmation text on the project edit page. There can be only one template and whenever you assign a new project to be the template, the previous project will no longer be a template.

NB! The template will only be used when the user who is creating a project has access to the template project.
RSS and iCal/Google Calendar feeds Subscribe to your tasks. You can find the links to the feeds on the "Tasks" page when you are logged in. The calendar feeds are one-way which means you'll get a read-only view of your tasks in your calendar.

How to subscribe to your tasks using Google Calendar:
- Go to the tasks page. If you are in a Pro workspace then you'll see an iCal link on the bottom-right corner of the screen.
- Copy the link address by right-clicking on it.
- Go to Google Calendar and on the left side under "Other calendars" click "Add" -> "Add by URL".
- Paste the copied iCal link and press "Add calendar".
Now you should be able to see your tasks in your calendar.
Priority customer service We answer to all our users' (subscription plan doesn’t matter) feedback. In case you haven’t received an answer from us in a week, it may be due to technical issues. Please try again! Even so, like the title says, our Pro members’ feedback is read and answered first.
How to cancel the subscription If you would like to cancel the Pro subscription then you can do it on the "Workspace" page when you are logged in. Just click the "Cancel subscription, return to the free version" link. After clicking the link, you are redirected to a page where you can optionally tell us why you no longer wish to use the Pro features. However, depending on your payment option, there are a few differences on how the canceling procedure works:
- Credit card - after clicking the "Cancel Pro" link, your subscription will be canceled.
- PayPal - after clicking the "Cancel Pro" link, you are redirected to PayPal. You have to provide your PayPal login information and then you can cancel the subscription.
NB! If your workspace has more team members before canceling than the free plan allows, your workspace will be suspended.

NB #2! If you close your Toggl account, it does not automatically cancel the Pro subscription if there are other team members still left in the workspace. If you want to close your Toggl account and cancel the subscription, be sure to explicitly cancel the subscription.

Basecamp integration

What does integration with Basecamp mean? Toggl can import projects and clients and export tracked tasks to Basecamp.
Prerequisite Basecamp API has to be enabled. That can be done under your Basecamp accounts "Account (Upgrade/Billing)" tab.
The process First, you have to set your Basecamp account settings. It can be done on the "Workspace" page. We need the account address and the authentication token to communicate with Basecamp. The token can be found by logging into your Basecamp account, clicking the "My Info" link in the upper-right, and then clicking "Show your tokens" at the bottom (under "Authentication tokens"). You can also choose whether to use the task export feature by checking/unchecking the check box. After you have entered the data, click "Save". Now you are ready. When you click the "Synchronize" button... ... Toggl will start. The process is asynchronous, which means you can leave the page and come back later. Here is a picture you see when the process is running: Here is what Toggl will do:
- bind Toggl users and Basecamp users who have the same email address; Basecamp team members that are not present in your Toggl workspace will not be imported; by binding we mean mapping the Toggl and Basecamp objects (team members, projects, etc) to eachother (no data is modified in Basecamp);
- bind Toggl projects and Basecamp projects that have the same name and client;
- import new projects; only projects for which a team can be formed (at least one member) will be imported;
- if you have checked the "Export tracked tasks to Basecamp" option under settings, Toggl will export all tracked tasks to Basecamp as time entries; only tasks that have a bound project and team member can be exported.
After a successful sync, you'll see a picture like this: The "See log" link will give you a detailed list of things that were done during the last sync.

Payments

Available payment options There are two ways to make payments for the Toggl Pro plans:
- Credit card;
- Paypal.
You can select one of them when you create the subscription. If you want to change your payment option then you need to cancel the subscription and recreate it with the other option.
NB! Keep in mind that there are no refunds if you decide to cancel the subscription before one month has passed. If you want to change the payment option, do it just before the next payment date.
How to change payment information?
- Credit card - go to the "Workspace" page and click the link that says "Change credit card details". You can find the link at the bottom of the blue Pro plans section.
- PayPal - sign in to your PayPal account and change the details there.
Common payment errors If you are using credit card payments then it is possible to receive a "payment failed" message. Here is a list of possible messages:
- Refused - the payment was declined by the issuer bank; there are insufficient funds or the card is not suitable for this use;
- Referral - the payment was declined by the issuer; in this case it's best to contact the your bank and ask why it was declined;
- Acquirer Error - payment was declined because of an error with the aquirer;
- Blocked Card - declined because the card is blocked (lost or stolen);
- Expired Card - declined because the card is no longer valid;
- Invalid Card Number - declined because the card number does not exist;
- Issuer Unavailable - declined because of a system error at the issuer side;
- Fraud - declined by the payment gateway due to fraud suspicion.
If you are using PayPal payments then all the information about failed payments will be sent by PayPal.

User rights

Different levels Toggl has three different user access levels: workspace administrator, project manager and regular user.
Regular user Regular users can:
- track time under projects they are members of or public projects;
- see their tracked time from reports;
- add projects;
- add tags;
- invite team members;
- add comments to projects.
Project manager Project managers can:
- do everything regular users can;
- edit the project they are managers of;
- see all the time that is tracked under the project they are managers of.
Workspace administrator Administrators have the highest level of user access. They can:
- do everything project managers can;
- change workspace settings;
- edit all projects;
- edit team members;
- see the time tracked from all team members.

User settings

Items on list pages This option lets you specify the number of rows that will be shown in the lists (e.g. project list, task list).
How long do tasks stay in the Timer This option enables you to specify the amount of days old tasks (displayed gray) stay in the Timer. Clicking on a past task lets you start a new task with the same name and under the same project very easily.
Date format You can choose your favorite date format to be shown everywhere in Toggl.
Time format There are two possibilities: the 12-hour and 24-hour time formats.
Beginning of the week You can set your beginning of the week. It will have effect on the weekly report and on dashboard graphics.
Start tasks automatically in the Timer If this option is enabled, clicking on a task name will automatically start tracking the task. Otherwise it will not start the timer.
Use Toggl over a secure SSL connection If you want to use Toggl over a secure connection, enable this checkbox. It might have a small performance penalty.
Send weekly task report Toggl will send you a weekly task report that includes all your tasks from all your workspaces.
Enable Google signin You can enable Google sign in with your account. That means you can conveniently use your Google account to sign in to Toggl. Currently works only when signing in to Toggl main page.

Toggl Desktop

What is it? Toggl Desktop is a small desktop application that will help you track time more conveniently. It sits quietly in your system tray and when you need it (to change/start/stop tasks), it's quickly accessible. It is basically a timer, so there is no administrative interface functionality. Time tracking only.
Settings Toggl Desktop has several settings that you can configure. To open the settings window, right-click (or cmd-click on a Mac) on the system tray icon (dock icon on a Mac) and select "Settings": Toggl Desktop features both of our timers: the Nano and the Classic. You can choose between the two by selecting one of them on the "Timer" tab of the settings window.
There is also Autopilot settings tab where you can enable/disable the Autopilot and also allow uploading anonymous statistics to help improve it. Find out more about Toggl Autopilot.
Working behind a proxy If you work behind a proxy server, then to be able to use Toggl Desktop, you have to configure proxy settings. Open the "Settings" window and select the "Proxy" tab: As you can see, you can enable proxy settings and input the information that is needed to use Toggl Desktop behind a proxy server. If you don't use a username and password then you can leave those fields blank.
Download You can get the application from our Extras page.

Workspace

What is a workspace? Workspace is basically a team with their own clients, projects and tasks. Users outside the workspace can not have access to the data inside, it is available only for the workspace members. Here is a picture describing a workspace:
Working with multiple workspaces One user can belong to several workspaces. For example you may be a member of the workspace of a company you work for and also have your own workspace for freelance work. Our timers include projects and tasks from all of your workspaces. On the website there is only one workspace currently active, which means that you can run reports, edit tasks, etc from one workspace at a time. You can select the active workspace from the top-right of the screen:
Suspension A workspace can be in a suspended state. That means time can not be tracked in that workspace. All other activities (reporting, etc) can still be done.

It can happen only with Pro workspaces when payments fail consistently or when a workspace administrator wants to return to the free version and there is more users in the workspace than the free plan allows. The suspended state can be revoked when changing the payment details to correct ones or reducing your team size to fit the free plan.
Deleting a workspace If you are no longer using a workspace and wish to delete it you would have to remove all the team members from the workspace. After the last team member has left the workspace, it will get deleted automatically and then it can't be accessed any more.

Google signin

What does Google signin do? Google signin is a convenient way to sign into Toggl. It enables you to sign into Toggl without your Toggl account password. So, one password less to remember.

It is a second option to sign in. There is no difference in Toggl itself if you use Google signin.
How to enable or disable it? Enabling and disabling Google signin is done on the "My settings" page.

To enable it, click on the "Enable Google signin" link and follow the instructions: To disable it, uncheck the "Google signin enabled" checkbox and save the settings:
What to do if the signin does not work? If for whatever reason the signin does not work then try this:
- Log in with your Toggl account (same email and the password was sent to your inbox when you registered);
- Go to "My settings", disable and re-enable Google signin (you can find the instructions above);
If you can't find your Toggl password then you can reset it here.